At Senkesh, we are committed to delivering quality products to our customers. Please read this Return & Exchange Policy carefully before making any purchase. By placing an order on our website or through our online store/offline store/retailes/dealers, you acknowledge and agree to the terms stated below.

1. No Return / No Exchange Policy

All products sold through Senkesh are strictly covered under a No Return and No Exchange Policy.

Once an order is placed, confirmed, shipped, delivered, or accepted by the customer, no return, replacement, refund, or exchange request shall be entertained except under circumstances solely determined and approved by Senkesh after internal review.

2. Manufacturing Defect Claims

If a customer believes that a product has a genuine manufacturing defect , the customer must comply with the following mandatory conditions:

Mandatory Evidence Submission

Customers must provide:

• Clear uninterrupted video recording starting from:

  • parcel receipt,

  • package opening,

  • unpacking process,

  • and first product display/check.

• Clear photographs showing:

  • outer parcel condition,

  • shipping label,

  • packaging,

  • and alleged defect.

All evidence must be emailed to: customercare@senkesh.com within 24 hours of delivery.

Failure to provide complete and valid evidence may result in rejection of the claim without further review.

3. Company Review & Resolution Rights

Upon receipt of the claim and supporting evidence:

• Senkesh reserves the sole and absolute right to inspect, verify, approve, reject, or deny any claim.

• Submission of a complaint does not guarantee refund, replacement, repair, exchange, or compensation.

• If Senkesh determines, at its sole discretion, that the issue is a verified manufacturing defect, the company may choose an appropriate remedy, including:

  • repair,

  • replacement,

  • store credit,

  • partial compensation,

  • or any other remedy deemed suitable by the company.

The decision made by Senkesh shall be final and binding.

4. Electronic Products Policy

All electronic products, accessories, gadgets, or electrical items sold by Senkesh are strictly non-returnable and non-exchangeable once delivered and accepted by the customer.

Customers are advised to carefully review product specifications before placing orders.

5. Damaged Parcel During Delivery

Customers must not accept delivery if:

• the parcel appears tampered,

• damaged,

• opened,

• leaking,

• crushed,

• or improperly sealed.

Acceptance of a damaged parcel shall be considered as confirmation that the parcel was received in acceptable condition. Senkesh shall not be held responsible for damages reported after acceptance of visibly damaged shipments.

Customers should immediately report delivery concerns to the delivery partner and to:

customercare@senkesh.com

6. Incorrect Usage & External Damage

Senkesh shall not be responsible for any defects, damages, or issues arising due to:

• misuse,

• improper handling,

• negligence,

• accidental damage,

• water/liquid exposure,

• voltage fluctuations,

• unauthorized repairs,

• modifications,

• improper storage,

• normal wear and tear,

• or failure to follow usage instructions.

Such cases shall not qualify for any remedy.

7. Color, Appearance & Product Variation Disclaimer

Actual product color, texture, finish, size, or appearance may vary slightly from images displayed on the website due to:

• screen settings,

• photography lighting,

• production batches,

• material variations,

• or manufacturing tolerances.

Such minor variations shall not be treated as defects and shall not qualify for return, refund, or exchange.

8. Cancellation Policy

Orders once placed may not be cancelled after processing or dispatch.

Senkesh reserves the right to cancel any order at its sole discretion due to stock unavailability, pricing errors, suspicious transactions, or operational limitations.

9. Limitation of Liability

To the maximum extent permitted under applicable law:

• Senkesh shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from product purchase or usage.

• The maximum liability of Senkesh, under any circumstance, shall not exceed the actual purchase amount paid by the customer for the specific product.

• Senkesh shall not be liable for delays caused by logistics providers, natural events, force majeure events, governmental actions, or circumstances beyond reasonable control.

10. No Warranty Unless Explicitly Mentioned

Unless explicitly stated otherwise on the product page, products sold by Senkesh are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied.

11. Governing Rights

Senkesh reserves the right to:

• modify,

• update,

• amend,

• or change this Return & Exchange Policy at any time without prior notice.

Customers are encouraged to review this policy periodically before making purchases.

12. Orders Purchased Through Third-Party Platforms

Products sold under the Senkesh brand through third-party marketplaces, online platforms, distributors, resellers, or partner networks including but not limited to:

• Amazon

• Flipkart

• Meesho

shall be governed primarily by the respective platform’s applicable:

• shipping policies,

• packaging policies,

• delivery procedures,

• return policies,

• refund policies,

• replacement policies,

• and customer protection terms,

unless otherwise explicitly specified in writing by Senkesh.

Customers purchasing through such third-party platforms are advised to carefully review the applicable policies published on those respective platforms before placing orders.

Senkesh shall not be held liable for:

• platform-specific return decisions,

• shipping delays,

• logistics handling,

• packaging damage during transit,

• refund processing timelines,

• or marketplace policy enforcement decisions made independently by such third-party platforms.

Any claims, disputes, refund requests, or exchange requests relating to orders placed through third-party marketplaces must initially be raised through the respective marketplace support channels as per their applicable procedures.

Where applicable, Senkesh may provide reasonable assistance during verification of genuine manufacturing defects; however, the final resolution process may remain subject to the policies and operational procedures of the respective marketplace platform.

12. Contact Information

For any support or eligible quality-related concerns, please contact:

Customer Care Email: customercare@senkesh.com
Website: Senkesh

Shipping, Return, Exchange Policy